COVID: Advice for Lift Owners

With COVID-19 remaining an ongoing concern, we thought it helpful to cover some of the questions you, as a responsible lift owner, may have … perhaps even some you’ve not considered yet.

General FAQs

Q: Are there additional checks as a lift owner I need to put in place?

As a lift owner, you should ensure there are measures in place to control COVID and protect personnel such as maintenance staff. As such we’d recommend additional cleaning and making recommendations to the lift users on how to use the lift. We also have similar recommendations for escalators and moving walkways use and cleaning during COVID.

We’d also recommend a quick check over of the lift once a week. Running the lift car up and down, and checking the emergency phone line. Find here all you need to know when your lift has been switched off or inactive for a while. 

Q: Do I need both a LOLER examination and a maintenance contract?

People often confuse a thorough examination and planned maintenance being the same thing – it’s not. Think of the LOLER thorough examination as the equivalent of an MOT and planned maintenance is the equivalent of servicing your car by a mechanic. You need both, so we've covered each and the implications of covid in a little more detail below.


Maintenance Contracts

Q: Do I still need my lift maintenance contract visits? 

If the lift is in service and being used, then preventative lift maintenance services should be continued.  For equipment in buildings that are operating at a reduced level of activity and with fewer occupants then this is a possible opportunity to have reduced maintenance carried out. 

Q: Is it safe for a lift engineer to visit?

We are following the Public Health England and Government guidance around continuing to maintain equipment. So you can be reassured that we’re taking extensive measures to protect both our customers and our employees and reduce the risk. This includes a rigorous risk assessment, new working methods, required PPE and new servicing protocols. We’ve outlined these procedures in our COVID response.

Q: Can the frequency of services be adjusted/delayed? 

Yes, we can adjust and delay planned maintenance to a time that better suits you. We recommend keeping up with maintenance regularly as in the long run, this helps to prevent breakdowns and repairs. We can, of course, consider a lower visit frequency if appropriate as preventing breakdowns can help avoid unexpected costs and disruption.

Q: My site is closed; do I need to decommission my lift?

Where building owners wish to remove a lift that is no longer required (or one that is taken out of service but not removed) then a lift company should be called in to decommission the lift.  For instances where this is temporary, e.g. site closed for a major renovation, we’d recommend a minimum level of maintenance kept in place. The lift equipment can still deteriorate and some safety hazards remain, so that's why we’d recommend some maintenance is kept in place and Through Examination (where applicable) should also be carried out.


Thorough Examinations

Q: My Thorough Examination is due, what do I need to do?

Current advice by the HSE has re-affirmed that equipment that is kept in service as part of the operation of buildings must continue to be maintained and have Thorough Examinations when these become due. We can assist with LOLER testing if your current provider is unable to assist. And of course, if the guidance changes we’ll be the first to let you know.

Q: My normal LOLER company has stopped trading, what can I do?

We appreciate that in these difficult times, everyone needs assistance. As one of the larger lift service providers we have a network of service engineers still out in the field and can provide LOLER examinations in addition to our modernisation, repair and maintenance services. So if you’re stuck please get in contact with your local branch.


Lift Repairs, Breakdowns & Maintenance

Q: My lift needs repair – can you assist?

Yes. Just call your local service branch, if you can provide as much detail on the issue and type of lift and we can assess and arrange a repair visit.

Q: Will you attend breakdowns & entrapments?

As a lift service provider, these are always our priority in callouts. We will continue to address them and using our enhanced risk assessments and protocols. 

Q: My lift company has let me down – can you help?

As a larger independent lift company, we have a network of service engineers still out in the field continuing to keep the nation moving where required. We also keep stock of spare parts in most of our branches. If you’re stuck we’ll do our level best to assist during these uncertain times.

Q: I have no service contract – can you still assist?

By having a lift service contract you're ensuring your lift is in the best possible condition, exactly like a mechanic regularly servicing your car. But, we appreciate that for some, lift care is the least of their worries - particularly at the moment. We always place our customers as a top priority, however, we can assist non-contract customers - simply get in touch with your local service branch.

Lift maintenance, repair, servicing and contracts by Stannah

Whilst you're here why not check out our handy guide covering everything you need to know about lift ownership and download your FREE guide to lift servicing and maintenance.

Last updated: 2/8/2021

With nearly 50,000 installations across the UK and over 92,000 units in our service portfolio, we offer a wide range of lift solutions and services to move people and goods. Take a look at our product range or simply get in touch.

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