Why is my stairlift remote control not working?

You’ve tried to move your stairlift up and down the stairs, but something seems off with the remote control. This blog will help you figure out what to do.

One of the most common causes of a Stannah stairlift remote control not working is dead batteries. With average use, most batteries will last about a year, so if your remote control isn’t working, it’s possibly time to replace them.

Before you do anything it’s essential to check the power key is in and switched to the on position on the stairlift - as the stairlift and remote controls will not work otherwise.

If that hasn’t resolved the problem, then try the steps below...

How can I check my remote control batteries are running out?

The checks you need to make vary depending on the remote calling control you have.


Remote_Stopping_image1_FEATURETypical remote controls

If you’ve noticed the lights surrounding the arrow buttons are on constantly or think your remote batteries could be the issue, it’s worth (if able) changing the batteries before arranging a callout from your local Stannah service branch. It’s simple to check how much power is left in the battery at any time. 

  • Press down on one of the arrow buttons.
  • The light around the buttons will tell you how much power is left in the battery.
  • The lights are on constantly when the battery is low -  and no light shows if
    the batteries have no power.


Remote_Stopping_image2_FEATUREHinged rail remote controls

If you’ve noticed a green light flashing, it’s time to replace the batteries as soon as possible. 

The light on your remote won’t show if the batteries are dead.



How do I change the battery on my stairlift remote?

You can refer to your user manual to find out how to change the battery on your remote control ensuring you have three new AA batteries to replace the old ones. After replacing the batteries the remote and, therefore, the stairlift should start working. If new batteries have been installed correctly and this still doesn’t fix the issue, contact your local service branch for assistance.


If you’ve lost or broken your remote control…

Don’t worry as we keep spares handy for instances such as this. It’s easy to get a replacement, simply contact your local branch for assistance.

Hopefully, your stairlift is now back up and running. Of course, if you need our help we're here for you. Your local Stannah Service branch offers stairlift repairs and maintenance services to help keep your stairlift running smoothly, if the above hasn't helped or you have any other concerns simply get in touch with us.

With nearly 50,000 installations across the UK and over 92,000 units in our service portfolio, we offer a wide range of lift solutions and services to move people and goods. Take a look at our product range or simply get in touch.

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