The role of hotel lifts

Man existing a Hotel passenger lift with his suitcase

In today's competitive hotel industry, every detail matters. The guest experience begins the moment they step foot through the door. 

From luxurious interiors and impeccable service to well-thought-out amenities and logistics, one key element that is often overlooked but a crucial feature in a hotel is the lift. If you run a hotel business, lifts are essential for overcoming logistical and accessibility challenges. 

Importance of lifts in hotels

Lifts play a crucial role in hotels. They quietly carry guests and their luggage from the lobby to their guest rooms on the upper floors. For guests with mobility needs they are especially important,  providing essential accessibility and convenience moving between floors.  Back of house a hotel service lift discreetly moves hotel essentials throughout the hotel, helping owners deliver exceptional customer service.  

Types of lifts for hotelsExamples of some of Stannah's many hotel lift installations

Passenger lifts are the workhorses of the hotel industry and should always be the first choice. Ideally, they should be at least 8 person, though the number and size of lifts required depend on the number of guest rooms and floors.

For smaller hotels or guest houses, if a passenger lift is not possible or practical, a platform lift can be considered an alternative for providing access and can accommodate wheelchairs. The key is having the right number of lifts to reduce hotel guests' wait times and reliable lifts to aid the overall customer experience. 

Of course, look for a lift that blends seamlessly with its surroundings. Today, an array of finish options is available to match the design vision, whether ultra-modern, antique, or anything else. 

Behind the scenes, dumbwaiters, trolleylifts, and larger goods lifts play a vital role without disrupting guest traffic in the Hotel’s main lifts. These lifts discreetly maintain operations, allowing staff to focus on faultless service, whether it’s a dumbwaiter moving food and drink or a larger goods lift moving hospitality essentials such as laundry, luggage, and heavier food and beverage deliveries. 

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Of course, if a hotel has an existing lift, it can often be upgraded with a new look to match hotel refurbishment. If reliability and age have become an issue, a lift replacement, which includes the removal of the existing lift and replacing it with a modern equivalent, is recommended.

Whatever your hotel lift requirement, look for a lift company with the capability to advise on all the options and provide comprehensive aftercare. 

Importance of routine maintenance on hotel lifts

Regular servicing and maintenance is the best way to extend your lifts’ lifecycle, mitigate safety concerns, comply with lift regulations and keep them in service for guests. 

Look for a lift company prepared to work around your guests and busy periods to minimise disruption. Our engineers are fully qualified and have years of experience maintaining and, repairing all types of lifts, not just Stannah. We’d always recommend a 24/7 maintenance package to ensure ongoing performance and support when you need it.

In summary, lifts play a vital role in delivering high levels of customer service in the hotel industry. From investing in the right type of lift for your hotel to prioritising regular lift maintenance, the importance of using an experienced company should never be underestimated. 

With over 50,000 installations across the UK and nearly 100,000 units in our service portfolio, we offer a wide range of lift solutions and services to move people and goods. Take a look at our product range or simply get in touch.

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